Overview

Our returns policy lasts 7 days. If 7 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in resellable condition, and in the exact condition that you received it. It must also be in the original packaging, and we require a receipt or proof of purchase.

Non-Returnable Items

Several types of goods and services are exempt from being returned. We do not accept returns on:

• Installed air conditioning units
• Custom-ordered products
• Clearance or special-order items
• Products damaged by power surges, lightning, misuse, or negligence

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and applied to your original method of payment. Please note that approved refunds may take 7–14 business days to process.

Late or Missing Refunds

If you haven’t received a refund after 14 business days, please check your bank account again and contact your credit card company or bank, as there is often processing time before a refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@airconspecialist.co.za.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange a unit for the same item, send us an email at info@airconspecialist.co.za.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to an error on our part. Shipping costs are non-refundable.

If you are returning more expensive items, such as air conditioning units, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

Contact us at info@airconspecialist.co.za or 081 706 8084 for questions related to refunds and returns.